FAQs

Do you offer evening appointments?

Yes. Each clinician has a different schedule and several offer evening hours.

Do the clinicians offer consults?

Yes. We can help connect you with the clinician best suited to your needs and we offer free phone consultations to ensure a good fit.

What to expect in the initial evaluation? 

Your initial appointment will be between 45 - 90 minutes, depending on the clinician. 

The initial evaluation typically consists of two sessions with adults and two to three sessions with children. During the initial appointment, you will have the opportunity to describe your health concerns and provide any information that you would like to share. The clinician will explore with you your current condition, your medical and mental health history, family history, social history, and other relevant topics.

How should I prepare for an Adult Psychiatric evaluation?

At your initial appointment, the clinician will talk to you about your current concerns and key background information. Please bring any prior records you would like to share and a list of prescription and over-the-counter medications. Our Intake Coordinators will be happy to give you more specific information about each clinician’s process. Please be sure to have completed the online Intake forms before your appointment.

How should I prepare for an Adolescent Psychiatric evaluation?

The process for the initial appointment will differ slightly depending on which clinician you will be seeing. Typically though, the clinician will meet with the child/adolescent alone for part of the time and with the parents alone for part of the time. 

Our Intake Coordinators will be happy to give you more specific information about each clinician’s process. Please bring any prior records of any psychological testing or prior evaluations and a list of prescription and over-the-counter medications. Please be sure to have completed the online Intake forms before your appointment.

How should I prepare for a Child Psychiatric evaluation?

The process for the initial appointment will differ slightly depending on which clinician you will be seeing. Typically though the initial appointment is with parents only and the second visit is with your child. Please bring any prior records of any psychological testing or prior evaluations, and if meeting in person, a toy for your child. The third appointment is an opportunity for feedback and treatment planning with the parents only.

We aim to provide the best care possible to you and schedule you as soon as we are able. Please be advised that the initial evaluation process takes time, and we may not be able to accommodate urgent appointment requests. If you have an emergency, please call 911 or call the National Suicide Prevention Lifeline at 800.273.8255.

Insurance & Cost

We are an out-of-network provider. If you have out-of-network benefits for mental health, we will contact your insurance company regarding your eligibility for reimbursement. The average appointment cost ranges from $200 - $700.

Appointments with Dr. Lewis are at a higher cost than with our psychotherapists and psychiatric nurse practitioners. For more detailed information please visit our Fees and Insurance page.

CLICK HERE to learn more about insurance and fees.

If you would like to use your BCBS, Cigna, Aetna, Optum, or United insurance benefits, check out our in-network sister practice, Integrative Mind.

Can you tell me what my insurance will pay before I book an appointment?

Insurance reimbursement is specific to your individual plan, so we’re unable to give estimates until we verify with your insurance after your first visit with us. We are available to answer your insurance-related questions to the best of our ability.

What’s your cancellation policy?

We have a 48-hour cancellation policy. For Monday appointments we request a cancellation by Friday. This enables us to notify patients on the waitlist that appointments have become available and to decrease your wait time for appointments. We do not double book and we run on time, please understand our need for a 48-hour cancellation policy. 

Privacy

You have the right to privacy. All your personal information and records are kept confidential. We are committed to protecting your privacy and will not release your information without prior written consent. 

The only situation where we may be required to compromise your confidentiality is in the case of an emergency, a situation of imminent danger to your life, or the life of another person. You may review our privacy policy in more detail.